Privacy Policy
Last Updated: 20/05/2025
1. Introduction
TRYHARDGG SOLUTIONS LIMITED (“we,” “our,” or “us”) operates the website secureavkart.shop (the “Service”) as an authorized reseller of Norton cybersecurity products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you register for an account, make a purchase, subscribe to our newsletter, contact us for support, or fill out forms on our website. This information may include your full name, email address, phone number, billing and shipping address, payment information (which is processed securely through third-party processors), and company name if applicable.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type and version, operating system, pages visited and time spent on pages, referring website addresses, and device identifiers. This information helps us understand how our website is being used and allows us to improve our services.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include essential cookies for website functionality, analytics cookies to understand website usage, marketing cookies for targeted advertising, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Service Provision
We use the collected information to process and fulfill your orders, provide customer support and technical assistance, manage your account and subscriptions, and send order confirmations and updates. This ensures that we can deliver the Norton products and services you have purchased in a timely and efficient manner.
3.2 Communication
Your information allows us to respond to your inquiries and requests, send important notices about our services, provide product updates and security notifications, and send marketing communications with your consent. We believe in maintaining transparent communication with our customers about their purchases and our services.
3.3 Business Operations
We analyze the collected information to improve our website and services, understand usage patterns and trends, prevent fraud and enhance security, and comply with legal obligations. This helps us maintain a secure and user-friendly platform for all our customers.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances that are essential to providing our services or meeting legal requirements.
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in payment processing, order fulfillment, email delivery, website analytics, and customer support. These providers are contractually bound to protect your information and use it only for the specified purposes.
4.2 Norton/NortonLifeLock
As an authorized reseller, we may share necessary customer information with Norton/NortonLifeLock Inc. for product activation and licensing, customer support and technical assistance, and warranty and service fulfillment. This sharing is essential to ensure you receive full access to your Norton products and related support services.
4.3 Legal Requirements
We may disclose your information when required by law or to comply with legal processes, protect our rights and property, ensure user safety, and investigate potential violations. Such disclosures are made only when legally necessary and in accordance with applicable laws.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will ensure that any such transfer maintains the same level of privacy protection outlined in this policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration or destruction, accidental loss, and unlawful processing. These measures include SSL encryption for data transmission, secure payment processing, regular security assessments, access controls and authentication, and employee training on data protection. However, no method of transmission over the internet is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it according to industry best practices and legal requirements.
7. Your Rights and Choices
Depending on your location, you may have various rights regarding your personal information. You can request access to your personal information and obtain a copy of your data in a portable format. You have the right to correct inaccurate or incomplete information and update your account details at any time. You may also request deletion of your personal information and close your account, subject to certain legal and business requirements.
Regarding marketing communications, you can unsubscribe from marketing emails and opt-out of promotional communications at any time using the links provided in our emails or by contacting us directly. You can also manage cookie preferences through your browser settings and opt-out of certain tracking technologies.
To exercise any of these rights, please contact us at support@secureavkart.shop or +91 8775936376. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We strongly recommend that you review the privacy policies of any third-party websites you visit before providing any personal information.
9. Children’s Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information immediately from our records.
10. International Data Transfers
If you are located outside India, please note that your information may be transferred to and processed in India where our servers and business operations are located. We ensure that appropriate safeguards are in place for such transfers and that your information receives adequate protection regardless of where it is processed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page, updating the “Last Updated” date, and sending email notifications for significant changes that may affect your rights. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at TRYHARDGG SOLUTIONS LIMITED. You can reach us by email at support@secureavkart.shop, by phone at +91 8775936376, or visit our website at secureavkart.shop. For data protection inquiries specifically, you may also contact our Data Protection Officer at [DPO_EMAIL].
13. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes arising from this policy will be subject to the exclusive jurisdiction of Indian courts. This policy is designed to comply with applicable data protection laws including the Information Technology Act, 2000 and emerging data protection regulations.
This privacy policy is designed to comply with applicable data protection laws including the Information Technology Act, 2000 and the Personal Data Protection Bill. Please consult with legal counsel to ensure full compliance with all applicable laws in your jurisdiction.