Last Updated: 20/05/2025
1. Introduction
TRYHARDGG SOLUTIONS LIMITED (“we,” “our,” or “us”) is committed to ensuring customer satisfaction with our Norton cybersecurity products and services. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed for purchases made through our website secureavkart.shop.
As an authorized reseller of Norton products, our refund policy is designed to align with Norton’s terms while providing fair and transparent service to our customers. Please read this policy carefully before making a purchase.
2. General Refund Policy
We offer refunds on eligible Norton products within specified timeframes, subject to the terms and conditions outlined in this policy. All refund requests are processed in accordance with Norton’s licensing terms and our internal policies to ensure fair treatment for all customers.
Digital software products, including Norton antivirus and security suites, are considered delivered upon successful download or activation. Due to the nature of digital products, returns are subject to specific conditions as outlined in this policy.
3. Eligibility for Refunds
3.1 Time Frame for Refund Requests
Refund requests must be submitted within 30 days of the original purchase date. This period begins from the date of purchase confirmation, not the date of product activation. Requests submitted after this period will not be eligible for refunds unless exceptional circumstances apply.
3.2 Eligible Products and Services
Refunds are available for Norton antivirus software, Norton security suites, Norton 360 products, and other Norton cybersecurity solutions purchased directly from our website. Additional services such as installation support or extended warranties may also be eligible for refunds within the specified timeframe.
3.3 Conditions for Refund Eligibility
To be eligible for a refund, the software must not have been successfully activated or installed on any device. If technical issues prevent proper installation or activation despite following provided instructions and receiving technical support, special consideration may be given. Products that have been activated and used are generally not eligible for refunds unless there are documented technical issues that cannot be resolved.
4. Non-Refundable Items
Certain items and circumstances are not eligible for refunds under any conditions. These include products purchased more than 30 days ago, software that has been successfully activated and used beyond the trial period, products purchased through third-party retailers or marketplaces, and gift cards or promotional credits.
Additionally, refunds will not be provided for products affected by user error, system compatibility issues that were disclosed at the time of purchase, or dissatisfaction with product features that are clearly described in product documentation. Subscription renewals that have already begun their service period may also be subject to different refund terms.
5. Refund Process
5.1 Money-back guarantee
At Secureavkart, your satisfaction is our top priority. That’s why we offer a 100% money-back guarantee for 30 days from the date of purchase.
5.2 How to Request a Refund
To request a refund, customers must contact our support team at support@secureavkart.shop or call +91 8775936376. The refund request must include the original order number, purchase date, reason for the refund request, and any relevant documentation supporting the request.
Our support team will review each request individually and may ask for additional information to process the refund. This may include screenshots of error messages, system specifications, or details about technical issues encountered.
5.3 Refund Processing Time
Once a refund request is approved, processing typically takes 5-10 business days. The refund will be credited to the original payment method used for the purchase. In cases where the original payment method is no longer available, alternative arrangements will be made in consultation with the customer.
For credit card purchases, the refund may take additional time to appear on the customer’s statement, depending on the card issuer’s processing time. Bank transfers and other payment methods may have different processing timeframes.
5.4 Partial Refunds
In certain circumstances, partial refunds may be offered instead of full refunds. This may apply to bundled products where only part of the bundle is eligible for return, or in cases where the product has been partially used or activated.
6. Returns Process
6.1 Digital Product Returns
Since Norton products are digital software, physical returns are not applicable. However, the return process involves deactivation of licenses and removal of access to the software and associated services.
Upon approval of a return request, customers must uninstall the software from all devices and cease using any associated services. Failure to comply with these requirements may affect the refund process.
6.2 Physical Item Returns
If any physical items were included with the software purchase, such as installation media or printed materials, these must be returned in their original condition. Customers are responsible for return shipping costs unless the return is due to our error or defective products.
7. Exchanges
Product exchanges are generally not available for Norton software products due to their digital nature and licensing restrictions. However, customers experiencing technical issues may be eligible for troubleshooting support or, in exceptional cases, replacement licenses.
If a customer purchased the wrong product version or license type, we may offer exchanges within the refund period, subject to price adjustments and licensing availability.
8. Subscription Renewals
Automatic subscription renewals are subject to different refund terms. Customers can cancel their subscriptions at any time, but refunds for renewal charges are only available if requested within 30 days of the renewal date and if the renewed service has not been actively used.
To avoid unwanted renewals, customers should disable auto-renewal in their account settings or contact our support team before the renewal date. Refunds for renewals will be prorated based on the unused portion of the subscription period.
9. Technical Support Before Refunds
Before processing refund requests due to technical issues, we require customers to work with our technical support team to attempt resolution. Many issues can be resolved through proper installation guidance, system optimization, or configuration adjustments.
Our technical support team is available to assist with installation problems, compatibility issues, and software configuration. Refund requests due to technical issues will only be considered after reasonable attempts at technical resolution have been unsuccessful.
10. Disputed Charges
If you notice an unauthorized charge or billing error on your account, please contact us immediately at support@secureavkart.shop or +91 8775936376. We will investigate the issue promptly and work to resolve any legitimate billing disputes.
For credit card disputes, we encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. This allows us to resolve the issue more quickly and avoid unnecessary complications.
11. Gift Purchases
Products purchased as gifts are subject to the same refund policy terms. However, the refund process may require coordination between the purchaser and the recipient. Gift recipients can request refunds directly by providing proof of the gift purchase.
Refunds for gift purchases will be processed to the original purchaser’s payment method unless alternative arrangements are specifically requested and approved.
12. Promotional and Discounted Products
Products purchased during promotional periods or with discount codes are eligible for refunds under the same terms as regular-priced products. However, the refund amount will be based on the actual amount paid, not the original retail price.
Bundle deals and special offers are treated as single transactions, and partial refunds may apply if only some components of the bundle are eligible for return.
13. Contact Information for Refunds
For all refund and return inquiries, please contact our customer support team using the following information:
TRYHARDGG SOLUTIONS LIMITED Email: support@secureavkart.shop Phone: +91 8775936376 Website: secureavkart.shop
When contacting us, please have your order number and purchase details readily available to expedite the process. Our support team is available during business hours to assist with your refund requests and answer any questions about this policy.
14. Policy Updates
This Refund and Returns Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or Norton’s licensing terms. We will notify customers of significant changes through email notifications or website announcements.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage customers to review this policy periodically to stay informed about our current refund and return procedures.
15. Governing Law
This Refund and Returns Policy is governed by the laws of India and is subject to the jurisdiction of Indian courts. Any disputes arising from refund or return requests will be resolved in accordance with Indian consumer protection laws and regulations.
This policy is designed to comply with applicable consumer protection laws while maintaining fair business practices for both our company and our customers.
This refund and returns policy is designed to provide clear guidelines while complying with applicable consumer protection laws. For specific situations not covered in this policy, please contact our customer support team for individual assistance.